Fidelity & Guaranty Life is a leading US based life insurance provider to more than 700,000 policy holders and upwards of 37,000 agents. FGL has several contact centers across the US, with each center fielding as much as 2000 calls a day
To develop and maintain predictive solutions that scores all live accounts (meeting certain criteria*) in the portfolio every month on their propensity to get disconnected or bankrupt in the next six months time. This information is then used by the collections function for optimal collection efforts.
Our client, a leading BPO company focusing on collection and retention services in the domestic market, was working on retention of consumers for a large insurance company.